Cell phone rental
  French Mobile Service
  Rental
  Reservation
  Equipment
  Worldwide Service
  Inquiry
  Documents
  Order form
  Useful information
  Terms & conditions
  Contact us
  Contact form
  Partners
 
Sportel Oct 12 - Oct 15
Midem Jan 24 - Jan 27
Miptv April 12 - April 16
Other Events
Home | Partnership area | Contact us
Useful Information.
We hope this will answer to most of questions.
For further information, please contact the Customer's service.

 
  Useful Information

 

Why use a free line?
 
1
 Save money Using your own line you will pay for incoming calls
2
 Save money

Using your line you will pay roaming charges
Ex: In France using your US line, calling Australia:
you will pay more than 3.00€ per min. (0.99 with our free line)
3
 Free of charge The Sim card (the line) is free of charge up to 15 days
4
 Free of charge Incoming calls, voicemail, delivery, return, assistance are free of charge
5
 Low cost rates 50% Cheaper than French prepaid card for national calls
6
 Convenient More convenient than prepaid cards (no recharge)
More convenient than call back services
7
 Compatibility Maybe your phone is not compatible with French network
8
 The service Any problem ! An agent meets you and help within 15 min.
Using foreign or non local provider is very risky.


How does it work ?
Step 1
Order You order online, by fax, by email or by phone (see Reservation page)
No credit card required from the website or by email
To order by phone please call +33 9 600 555 27
Step 2
Confirmation you receive your allocated number and main information within 48h
For urgent needs get you number immediatly (by phone)
Step 3
Delivery Your pack is delivered at the location, date and time you require.
It can be left at the reception of your hotel.
You simply pick it up at your arrival (pick up option)
Step 4
Return Your pack is returned at the location, date and time you require.
It can be left at the reception of your hotel as well.
You drop it off before you go (drop off option)
You can also keep the card untill you fly (simply break it before boarding)
These options are free of charge.


When & how do I pay my bill ?
Step 1
Receive your bill About 20 days after your rental you receive your bill by email.
Step 2
 Payment Your credit card is charged.


Is it secure ?
1
 Transaction We make only secured transactions with Amex, Mastercard & Visa
2
 Deposits No gurantee deposits, no pre-payment. We only make a pre-authorization.


What is an unlocked phone ?
1
 locked ? GSM cell phones are designed to work with any service provider.
In theory, all you need to do is swap the SIM card in the phone. But some service providers 'lock' the phone they sell you.
2
 Is your mobile phone
locked ? 		When originally manufactured, all GSM cell phones are unlocked.
To check, simply try to use someone else's Sim card (from another operator than yours).
3
 How to unlock ? You may require your unlocking codes. Your operator is obliged to provide these after aperiod of commitment.
4
 I cannot unlock it You can rent one 1€ per day.


About the voicemail
1
 Voicemail number Please dial 123
2
 It is in French The voicemail automatically plays news messages
Once a message is played:
1 to keep the message / 2 to delete / 3 to replay
3
 Set up the greating Once you hear the women's voice:
Press 2 (Voice) Presse 1 (Voice) after the signal, please record your greating.
To stop recording press #
To save the greating press #
4
 The default greating "Voicemail, please leave your message after the tone!"


About international calls
1
 To call outside FR Please dial 00 + country code + number (take off the first 0)
Ex: 00 1 812 551 1234 (NY - USA)
Ex: 00 61 2 9244 2233 (SYD - AUS)
2
 Country codes Please visit: country codes
3
 To be reached from
abroad 		Poeple from outside France may dial +33 6 35 22 79 01
The 0 just before 6 should not be dialed


Other questions


Products
Q. What does the Cellphone Rental pack contain?
A. The Cellphone Rental pack contains all tools to meet your global travel needs:
local SIM card, handset, charger and battery

Q. What handset will I receive in my Cellphone Rental pack?
A. Cellphone Rental provides Nokia phones exclusively, with models chosen to suit your location and requirements.
The following model is provided in France: NOKIA 6021


Reservation
Q. Can I make a reservation without a credit card?
A. Reservations are guaranteed with credit card only.

Q. Can I cancel a reservation?
A. Yes, but you will need to contact Cellphone Rental at least 24 hours before the delivery date.


Service
Q. I am having trouble making a reservation. Will a Cellphone Rental sales agent guide me through the steps I need to follow?
A. Yes, Cellphone Rental has a dedicated customer service team to help you throughout your booking and rental.

Q. Can Cellphone Rental teams speak my language?
A. All Cellphone Rental agents are multi-lingual and experts in their field. You can contact your local Cellphone Rental team by calling +33 (0)9 600 555 27

Q. Will an agent explain the functionalities of the phone on delivery?
A. An agent can explain the different functions of the phone on delivery. A technical hotline also remains available to you throughout your rental period.

Q. I have a technical problem with my phone, what should I do?
A. Please call the hotline. An agent will solve your query.

Q. My handset/pack has been lost /stolen. What should I do?
A. Please call the relevant hotline to speak to your Cellphone Rental agent. They will guide you through the steps to follow in order to replace the equipment as soon as possible.
Please call +33 (0)9 600 555 27

Using my handset
Q. Can I meet problems with coverage zones?
A. Networks provided by Cellphone Rental guarantee premium quality coverage in all worldwide destinations. However, should you have any problems or have any queries, please contact your local hotline.

Q. Can I divert calls from my personal mobile to my rental number?
A. Yes, you can set up a divert on your personal handset to receive all calls on your pre-assigned rental number.

Q. Can I consult my voicemail from abroad?
A. Yes, Cellphone Rental handsets are configured to allow you to access your voicemail when abroad. Please select the voicemail number from the phone listing on your handset. If you require any assistance, please ask an agent on delivery or call the hotline.

Q. Can I send text messages from my handset?
A. Yes, you can send a text message to any destination just as you would from your personal number. If you require any assistance sending text messages, please ask an agent on delivery or call the technical hotline.

For further questions, please contact us.
0
    

 

Applecom© Copyright 2009
Rental | Reservation | Equipment | Application | Terms & conditions | Faq | Contact